Frequently Asked Questions
Questions, answered
The things buyers, integrators and research partners ask us most — about our custom robots, the open API and SDK, certifications, timelines and how a project runs.
FAQ
Everything you want to know
Does RoboticsBaby only build custom robots?
Yes. We focus exclusively on custom, made-to-order robots. We start from your scenario, environment, payload and budget, then design and manufacture the hardware and deliver base operating software to match. We do not sell a fixed catalogue.
Which types of robots do you specialize in?
Hospital logistics robots, laboratory specimen transport automation, elderly-care and nursing-home robots, and joint-R&D robot platforms for universities and research institutions.
Do you deliver both hardware and software?
Yes. You receive finished hardware plus base operating software — autonomous navigation, motion control and fleet scheduling — with an open API and SDK so your team can extend it, or we can build application features for you.
What exactly do I get with the open API and SDK?
A documented REST/gRPC API, WebSocket telemetry, webhooks, and SDKs (e.g. Python and C++) with ROS-friendly interfaces. You can dispatch tasks, stream status, manage fleets and maps, and integrate with HIS, LIS, WMS, MES or custom apps.
Do we own the secondary development we build?
Yes. We provide the open platform; the application logic and integrations your team builds on top are yours. If you prefer, we can develop custom features for you.
What is the minimum order quantity?
For a fully custom project we can start with a single functional prototype, then move to a pilot batch and scale. MOQ depends on complexity and is stated clearly in the quotation.
How long does a custom project take?
It depends on complexity. Simpler configurations can prototype in weeks; more complex platforms take longer. We provide a milestone schedule up front so you always know what happens next.
Do your robots meet international certifications?
We work to CE and ISO 9001 / 14001 processes and support EMC and safety testing so your robot can ship and clear customs. Tell us your destination market and we'll map the required certifications.
Which countries do you serve?
Customers in more than 30 countries. With nearly 30 years of foreign-trade experience on the team, export documentation, logistics and compliance are handled end to end.
Can you integrate with elevators, doors and our IT systems?
Yes. We integrate with elevators and automatic doors for multi-floor autonomy, and with your IT systems (HIS, LIS, WMS, MES) through the open API.
Do you work with universities and research institutions?
Yes. We co-develop bespoke robot platforms with academic and research partners worldwide, providing finished hardware, base software, open API and SDK for experimentation and secondary development.
How do we get started?
Send us your requirement via the contact form, email or WhatsApp. You'll get an initial feasibility view within one business day, followed by a proposed configuration and milestone plan.
Why choose a custom robot instead of an off-the-shelf model?
Off-the-shelf robots force your workflow to fit the product. A custom robot fits your building, payload, integrations and constraints — which is why adoption is higher and total cost of ownership is usually lower over the robot's life.
Will I work directly with your engineers?
Yes. You are not routed through resellers or account managers reading scripts. From the first feasibility call to deployment, you talk to the engineers who actually design and build your robot.
How do you protect our data and IP?
Your operational data stays under your control and can run on-premise. Any application logic, maps and integrations your team builds on the SDK belong to you. We sign NDAs before sharing sensitive specifications.
What after-sales support and warranty do you provide?
Every project includes a warranty, spare-parts supply, remote diagnostics and software updates. We agree a support plan up front, including response times and optional on-site service for your market.
Can you deploy and support robots outside China?
Yes. With nearly 30 years of foreign-trade experience we handle export packaging, documentation, shipping and customs, and provide remote support plus local partner options in more than 30 countries.
How is a custom project priced?
Pricing reflects your configuration, quantity and integration depth. After the feasibility stage we issue a fixed, itemised quotation — hardware, software, integration and support — so there are no surprises before you commit.
Can we start with a pilot before scaling?
Absolutely, and we recommend it. Most customers pilot in one department, ward, lab route or building, validate the results, then scale across the site with the lessons learned built in.